Frequently Asked Questions (FAQs)
RTIC Cooler Product Questions
- What is a Roto Molded cooler?
- How can you sell your coolers at a fraction of the price of the competition?
- How can your cooler hold more ice?
- Are your coolers a good quality?
- How long will your coolers hold ice?
- Do you offer any discounts?
- Retailer volume discounts
- Where are your coolers made?
- Will RTIC sponsor our Team?
- Does RTIC offer custom logo products and services?
- Will you offer different sizes?
- How much do your coolers weigh?
- How do I clean my RTIC cooler?
- How do I clean my RTIC tumbler?
- Do I need to pay tax?
- Where do I get replacement parts?
- Can I buy RTIC OUTDOORS products at a retail store?
- Can I use dry ice in my RTIC cooler?
- Does RTIC OUTDOORS accept tax exempt purchases?
RTIC Cooler Warranty
Shipping & Returns
What is a Roto Molded cooler?
Roto molded coolers, or rotationally molded coolers, are made to keep ice cold for a very long time and keep your perishables protected from forest creatures. These high end coolers are constructed with what is known as rotationally molded plastic. The rotomolding procedure ensures that every part of the cooler is made with a continuous thick wall with no imperfections. Roto Molded Coolers can uphold to very high degree of abuse, including being handled roughly by grizzly bears.
Roto molded coolers are significantly more durable than an average cooler and are the best coolers for keeping ice. This ice retention feature lets you keep ice frozen to keep your drinks cold, but also keep fish or animal parts from spoiling on your fishing or hunting trip.
How Can you sell your coolers at a fraction of the price of the competition?
We are a direct to consumer retailer. By cutting out the big box retailers and using word of mouth & social media to promote our coolers versus paying for high priced ambassadors and commercials, we are able to offer high quality coolers that have all of the features our customers want - at a fraction of the price.
How can your cooler hold more ice?
Our coolers’ capacity and dimensions are actually bigger vs other coolers. The walls of the RTIC coolers are not thinner - we have made our coolers bigger to reflect the quarts they hold. For example the RTIC 65 actually holds 65 quarts - with RTIC, you are getting a bigger cooler.
Are your coolers a good quality?
Our coolers are some of the best on the market. They are manufactured utilizing one-piece seamless rotational molded construction. From the one-piece seamless construction to the ultra-thick insulation, this virtually indestructible rotational molded cooler has all of the features outdoorsmen want, plus the durability and ice retention they need.
How long will your coolers hold ice?
Our coolers can hold ice up to 10 days. Of course that doesn’t mean you can leave your cooler out in the Mojave Desert in 120 degree temperatures and open it every 30 minutes.
We use up to three inches of pressure-injected commercial-grade polyurethane foam in the walls and lid with an R-Value of 7 per inch of thickness, which is among the best insulation properties in the industry. We use closed-cell foams to stop air and moisture - and because of the foam’s density and glue-like tenacity, it also adds structural strength to the walls.
Do you offer any discounts?
RTIC Outdoors offers a 10% discount on all orders for Active Military, Active Military Spouses, and First Responders. Learn more by reading our Active Military & First Responder Discount FAQ
Where are your coolers made?
Like other major competitors, RTIC products are made in China in order to provide the best quality at the lowest price to you, the consumer. Just like many of the outdoor products you will buy at your favorite sporting goods store; overseas manufacturing is a cost effective way for retailers to provide an affordable product to its customers.
Will RTIC sponsor our team?
We appreciate your interest in RTIC products; however, at this time, we are not accepting marketing, sponsorships or pro staff inquires.
Does RTIC offer custom logo products and services?
Please see our Customization Page.
Will you offer different sizes?
We are currently only offering the RTIC 20, RTIC 45 & RTIC 65.
How much do your coolers weigh?
The RTIC 20 weighs 17.50 pounds, the RTIC 45 weighs 25.00 pounds and the RTIC 65 weighs 36.50 pounds.
How do I clean my RTIC cooler?
Generally using dish soap and warm water will get you cooler clean. However for those more stubborn stains and problems with odors, you can use a solution of warm water and bleach.
See Use & Care Guide for more information.
How do I clean my RTIC Tumbler?
Do NOT place in dishwasher. Hand wash only. Wash thoroughly before initial use. Do NOT use bleach or cleaners containing chlorine to clean. Do NOT place in freezer. Do NOT place in microwave. Use caution, beverages will remain hot for several hours.
Do I need to pay Tax?
We charge sales tax for orders that are shipped to some states. If charged, sales tax will be shown to you during the checkout process.
Where do I get replacement parts?
If you need a replacement part because you damaged it during use you can purchase them through our website at rticoutdoors.com.
Can I buy RTIC OUTDOORS products at a retail store?
We do sell direct to our consumers through our RTIC OUTDOORS Flagship store located just outside of Houston, Texas!
20510 Hempstead Rd.
Houston, TX 77065
Hours of Operation
Monday - Sunday 8:00 a.m. - 8:00 p.m.
Call Our RTIC OUTDOORS Flagship store: 1 (855) 527-6993
Can I use dry ice in my RTIC cooler?
Yes, our hardside coolers are dry-ice compatible.
Does RTIC OUTDOORS accept tax exempt purchases?
We do accept tax exempt purchases.
Please click and fill out the form on the link provided below. Once completed and submitted please allow up to 2-3 business days for a response to your application
What is the RTIC warranty policy?
Please review our Warranty Policy Page for detailed information.
Do I pay for shipping?
All orders over $35 are shipped for free!
Does RTIC ship to PO boxes?
We ship to street addresses only (sorry no P.O. Boxes) within the United States. Sorry, we do not ship to Canada, Puerto Rico, Guam, Mexico, U.S. Virgin Islands or Military APO/FPO addresses.
Does RTIC ship internationally?
We currently do not ship internationally, but we have plans to expand shipping in the future.