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Frequently Asked Questions (FAQs)

RTIC Cooler Product Questions

RTIC Cooler Warranty

Shipping & Returns

What is a Roto Molded cooler?

Roto molded coolers, or rotationally molded coolers, are made to keep ice cold for a very long time and keep your perishables protected from forest creatures. These high end coolers are constructed with what is known as rotationally molded plastic. The rotomolding procedure ensures that every part of the cooler is made with a continuous thick wall with no imperfections. Roto Molded Coolers can uphold to very high degree of abuse, including being handled roughly by grizzly bears.

Roto molded coolers are significantly more durable than an average cooler and are the best coolers for keeping ice. This ice retention feature lets you keep ice frozen to keep your drinks cold, but also keep fish or animal parts from spoiling on your fishing or hunting trip.

How can your cooler hold more ice?

Our coolers’ capacity and dimensions are actually bigger vs other coolers. The walls of the RTIC coolers are not thinner - we have made our coolers bigger to reflect the quarts they hold. For example the RTIC 65 actually holds 65 quarts - with RTIC, you are getting a bigger cooler.

Are your coolers a good quality?

Our coolers are some of the best on the market. They are manufactured utilizing one-piece seamless rotational molded construction. From the one-piece seamless construction to the ultra-thick insulation, this virtually indestructible rotational molded cooler has all of the features outdoorsmen want, plus the durability and ice retention they need.

How long will your coolers hold ice?

Our coolers can hold ice up to 10 days. Of course that doesn’t mean you can leave your cooler out in the Mojave Desert in 120 degree temperatures and open it every 30 minutes.

We use up to three inches of pressure-injected commercial-grade polyurethane foam in the walls and lid with an R-Value of 7 per inch of thickness, which is among the best insulation properties in the industry. We use closed-cell foams to stop air and moisture - and because of the foam’s density and glue-like tenacity, it also adds structural strength to the walls.

Do you offer any discounts?

RTIC Outdoors offers a 10% discount on all orders for Active Military, Active Military Spouses, and First Responders. Learn more by reading our Active Military & First Responder Discount FAQ

Where are your coolers made?

Like other major competitors, RTIC products are made in China, Cambodia, and Thailand in order to provide the best quality at the lowest price to you, the consumer. Just like many of the outdoor products you will buy at your favorite sporting goods store; overseas manufacturing is a cost effective way for retailers to provide an affordable product to its customers.

Will RTIC sponsor our team?

We appreciate your interest in RTIC products; however, at this time, we are not accepting marketing, sponsorships or pro staff inquires.

Does RTIC offer custom logo products and services?

Please see our Customization Page.

How do I clean my RTIC cooler?

Generally using dish soap and warm water will get you cooler clean. However for those more stubborn stains and problems with odors, you can use a solution of warm water and bleach.

See Use & Care Guide for more information.

How do I clean my RTIC Tumbler?

All RTIC Drinkware is dishwasher safe. We recommend placing lids and straws in the top rack only. For specific instructions, please check the inside of your Drinkware packaging.

Do I need to pay Tax?

We charge sales tax for orders that are shipped to some states. If charged, sales tax will be shown to you during the checkout process.

Where do I get replacement parts?

If you need a replacement part because you damaged it during use you can purchase them through our website at

Does RTIC have a flagship store?

Our RTIC OUTDOORS Flagship store is located just outside of Houston, Texas!

20510 Hempstead Rd.
Houston, TX 77065

Hours of Operation
Monday - Sunday 10:00 a.m. - 7:00 p.m.

Call Our RTIC OUTDOORS Flagship store: 1 (855) 527-6993

Can I use dry ice in my RTIC cooler?

Yes, our hardside coolers are dry-ice compatible.

Does RTIC OUTDOORS accept tax exempt purchases?

We do accept tax exempt purchases.

Please click and fill out the form on the link provided below. Once completed and submitted please allow up to 2-3 business days for a response to your application

Tax Exempt Application

What is the RTIC warranty policy?

Please review our Warranty Policy Page for detailed information.

Do I pay for shipping?

All orders over $35 are shipped for free!

Does RTIC ship to PO boxes?

We ship to street addresses only (sorry no P.O. Boxes) within the United States. Sorry, we do not ship to Canada, Puerto Rico, Guam, Mexico, U.S. Virgin Islands or Military APO/FPO addresses.

Does RTIC ship internationally?

We currently do not ship internationally, but we have plans to expand shipping in the future.